Claims Request Form
Delivery may occur via local or international courier (UPS, FedEx, DHL), commercial airline or trucking services and may/may not have tracking capabilities. Upon delivery, the purchaser, receiver or trusted agent, shall immediately inspect merchandise received. Packaging and Product must be inspected to ensure no damage occurred during transit.
Any apparent damage to the packaging and product must be photographed and provided to Sossego Design LLC to process a claim. Sossego Design LLC reserves the right to repair any merchandise that is defective or damaged in transit. In the event a repair cannot be completed, a review for a partial or complete replacement will be made.
The following are required to process a claim:
- Photographs of the damaged item: close up with scale for context and further away to identify where on the product the issue is located
- Photographs of the exterior and interior packaging: note any crushing, dents, dings, puncture marks
- Retain packaging material and any additional evidence against the carrier until instructed otherwise
- Contact Sossego Design LLC with the required images, sales order and/or purchase number, with a brief description of the issue, in writing, within 48 hours of delivery to the address on file for the sales order